Quality

Quality FAQs

Can you certify a job?
Yes, a certificate of conformance can be issued upon request.
Back to Top
How do you measure coating thickness?
We use specialized measuring equipment. Laser micrometer, air gauges, non-destruct coating film thickness gauges and extensive range of physical gauges like micrometers are used to verify proper coating thickness. We do specify our test method and recommend that the customer have the same gauge and use the same test procedure.
Back to Top
How long is the warranty?
We cannot verify end use of our applied coatings and do not provide a warranty. However, we recommend the customer conduct comprehensive testing before entering production. We guarantee that the prototype coating application and the exact production sequence of application will be the exact sequence we follow for production parts.
Back to Top
Can you assure a pinhole free surface?
Yes, many coatings provide pinhole free surfaces. The customer must request this in advance. Our standard test is a 2,000-volt spark test for electrical insulation. In addition, we have holiday testers and several higher levels of spark testing. The customer and Orion need to have the same test devices and the same test procedure.
Back to Top
Why do coatings tend to flake or chip?
Oils, oxides, residues or moisture are present on the substrate surface prior to the coating application, are some of the reasons that may cause flaking. Some other causes include poor grit blasting or the coating is not fully cured.
Back to Top
Do you have work orders?
Yes, each job gets its own bar coded work order or traveler for real time tracking of your order. In addition we use the bar coded traveler to monitor our job costing program.
Back to Top
What is your reject percentage?
2004 - 1.53%, 2005 - 1.08%, 2006 - 0.83% and 2007 - 0.57%
Back to Top
Is Orion ISO Certified?
Yes, we are ISO 9001:2008 certified by Underwriters Laboratories, Inc.
Back to Top
Do you offer any type of final packaging services?
Yes. We also drop ship-processed parts to their final end use destinations for our customers if requested.
Back to Top
How precisely can you apply a coating?
This depends whether or not we are manually or automatically processing the part. Manually we can apply +/- .00025" and with automation we can apply tolerances as accurate as +/- .00012".
Back to Top
Can you customize a coating?
Yes we have an on-site R & D laboratory that can create or modify a coating for your specific application or we can modify a standard coating for your specific requirements.
Back to Top