FAQs

General Inquiries

How do I get a quote?

Call or e-mail us and we will send a Solutioneering® form which speeds up the quoting process. We need to learn what you need the coating to do and where you want the coating applied. Or, you can call us at 773-282-9100 and ask for sales or e-mail us at info@orioncoat.com. Our forms are also available on our web site. 

What information do you need to provide me with a quote?

We need a print or sketch of the part, understanding what areas require coating and masking, typical lot sizes and annual volume, in addition any coating specifications, if available. Our initial focus is to understand exactly what you need the coating to do.

Do you recoat parts?

Yes, we will recoat parts by removing the old coating and reprocessing if the substrate is stable physically and thermally.

Can you recoat a frying pan?

This is not cost effective unless a large quantity of pans is available. We have a $500.00 minimum charge. For small volume recoats we can refer you to the Fry Pan Man. 
www.frypanman.com 

Do you offer a full line of all the industrial Teflon® coatings Chemours offers?

Yes, plus Orion has decades of application experience and is a Licensed Applicator of Chemours industrial Teflon® coatings and numerous other functional PTFE coatings.

Do you apply any other coatings?

Yes, we are qualified to apply coatings from numerous worldwide coating manufacturers. We also have full line of in house developed coatings- FluoroPlate.

If I cannot find the coating specified on a blueprint, what can I do?

Orion has an extensive database of coatings, so contact us. In addition, we have a cross-reference list of coatings and the approved equivalent coatings such as for Mil Spec and industrial specification coatings. Quite often, the coating specification is obsolete...

How are your coatings applied?

Orion has the largest array of application equipment in America. We have spindle lines, flat belt lines, overhead ovens and several dozen different automatic production machines. We use flexible cell technology to process most applications. The majority of liquid coatings are sprayed. Powder coatings are applied electrostatically or with electrostatic fluidized beds. 

Can you coat small pieces?

Yes. Orion excels at processing miniature and very delicate, small parts that require special handling. We have an entire department specializing in medical or dental, arrospace coating application and testing. 

Can you handle high volume work?

Yes. We specialize in high volume work and have the largest array of production application equipment in America.

What is the largest part you can handle?

Our largest batch oven has the capacity to handle a part 6' x 6' x 10' long. We can handle a part that is up to 36 inches x 12 inches high and up to 30 feet long in our conveyor ovens. 

Can I tour your facility?

Yes. We require a signed confidentiality agreement.

Do you sell coatings?

No, we apply coatings. We solve your engineering problems with engineering evaluation and the application techniques we use to apply coatings.

How do I know what coating is right for my needs?

Contact Orion to discuss a coating solution to fit your particular needs.

How many coatings do you offer?

We have over 500 coatings in inventory. In addition, new coatings are being formulated and tested every month. Our coating inventory is dynamic and additions and testing of new coatings is constant.

Do you have FDA acceptable coatings?

Yes, we stock many coatings certified by the manufacturers as to having FDA acceptable ingredients. We also carry a line of NSF and USDA compliant coatings. 

What is the typical cure temperature for your coatings?

From 300º F to 800º F depending on the coating and the substrate.

What substrates can you coat?

All metallic and non-metallic substrates along with, rubber, plastic, composite and glass substrates can be coated.

Can you selectively mask surfaces I don't want coated?

Yes, both manually and in many cases, automatically in high volume production.

What is the heaviest part you can handle?

Up to 3,500 pounds.

Service

What is your turn around time?

Production jobs normally take 7-10 business days. Rush or expediting services are available, upon request.

What is the cost for expedited services?

For a 24-72 hour turnaround we have a minimum $300.00 expediting fee. For a 4-day turnaround our expediting fee is $200.00. These charges may vary with the coating application and availability of equipment. 

Do you work weekends and holidays?

In special cases, we do. Of course, this needs planning with our production department and may require additional charges.

Do you offer pick up service?

No, nor do we deliver. We have commercial carriers we use that may be able to assist you with your requirements.

How can I get a part coated to test?

Contact our sales department, as prototyping services are available after discussing your application with our engineering/sales department.

Who is responsible for shipping and shipping insurance charges?

The customer, all freight is shipped FOB, Chicago. 

Do you do military/ automotive/aerospace/aircraft specs?

Yes, we are approved for a wide array of specifications in each of these industries.

Quality

Can you certify a job?

Yes, a certificate of conformance can be issued upon request.

How do you measure coating thickness?

We use specialized measuring equipment. Laser micrometer, air gauges, non-destruct coating film thickness gauges and extensive range of physical gauges like micrometers are used to verify proper coating thickness. We do specify our test method and recommend that the customer have the same gauge and use the same test procedure.

How long is the warranty?

We cannot verify end use of our applied coatings and do not provide a warranty. However, we recommend the customer conduct comprehensive testing before entering production. We guarantee that the prototype coating application and the exact production sequence of application will be the exact sequence we follow for production parts. 

Can you assure a pinhole free surface?

Yes, many coatings provide pinhole free surfaces. The customer must request this in advance. Our standard test is a 2,000-volt spark test for electrical insulation. In addition, we have holiday testers and several higher levels of spark testing. The customer and Orion need to have the same test devices and the same test procedure. 

Why do coatings tend to flake or chip?

Oils, oxides, residues or moisture are present on the substrate surface prior to the coating application, are some of the reasons that may cause flaking. Some other causes include poor grit blasting or the coating is not fully cured. 

Do you have work orders?

Yes, each job gets its own bar coded work order or traveler for real time tracking of your order. In addition we use the bar coded traveler to monitor our job costing program.

What is your reject percentage?

2004 - 1.53%, 2005 - 1.08%, 2006 - 0.83% and 2007 - 0.57%

Is Orion ISO Certified?

Yes, we are ISO 9001:2015 certified by Underwriters Laboratories, Inc.

Do you offer any type of final packaging services?

Yes. We also drop ship-processed parts to their final end use destinations for our customers if requested.

How precisely can you apply a coating?

This depends whether or not we are manually or automatically processing the part. Manually we can apply +/- .00025" and with automation we can apply tolerances as accurate as +/- .00012". 

Can you customize a coating?

Yes we have an on-site R & D laboratory that can create or modify a coating for your specific application or we can modify a standard coating for your specific requirements.

Financial

Can I pay with a credit card?

We accept VISA, MasterCard, and American Express

How long does it take to get credit established?

Typically 1 - 2 weeks. If you have a time constraint, we accept major credit cards. 

What are your terms?

Net 30

What are your credit criteria?

We ask your credit and bank references about your payment and financial history. We also use Experian credit reports.

What is your minimum charge?

$500.00

Do you accept electronic or wire transfer as a form of payment?

Yes, we are more than open to electronic payments 

How is pricing determined?

We quote the individual job in advance of processing. Pricing is determined on a number of factors including volume, area to be coated, masking requirements, coating used, application techniques required and quality requirements of the application. 

Conformable Coatings

At what thickness do you apply DB L-908?

We typically apply .002"-.004" per surface on standard, new supercharger or rotary air compressor rotor faces. We can apply as much as .008", but that is generally limited to the inside of cases in the end faces of rotors. We have also applied films of DB L-908 on rotors and housings that have been damaged or severely worn in order to build them up.

What is the temperature capability of DB L-908?

The temperature capability of DB L-908 is 550°F. IHI has tested the DB L-908 materials as shown in the Machine Design Magazine article. http://machinedesign.com/article/conformable-coating-narrows-compressor-air-gaps-boosts-efficiency-0519. 
They have run extreme, long tests for original equipment corrosion and high temperature run capabilities.

What happens to the industrial coating when it wears off?

DB L-908 does not wear off or delaminate in a properly designed rotary supercharger or your compressor configuration. Keep in mind; the surfaces of the rotors are designed to not touch. As long as rotor faces are gear driven an in index with each other correctly, the DB L-908 will not delaminate or wear off unless there is extreme metal to metal contact, in which case any coating, including hard anodizing, will be removed. In fact, we have many repair supercharger rotors that show the DB L-908 actually wearing through to the metal because there was true metal to metal contact, for which we have no fix or cure. However, the remainder of the rotors surfaces was in the best possible intimate contact because we filled in all the gaps to bring about relatively good efficiency.

Can DB L-908 be re-applied?

No, DB L-908 cannot be reapplied on top of an already cured DB L-908 coating. However, we can remove the entire surface of the industrial coating and re-apply a brand-new surface of DB L-908. With our cure temperature of 400°F maximum, we have not seen, in any way, an effect on any alloy of most aluminum superchargers or rotary air compressors.

What is an approximate cost of coating supercharger rotors?

The cost of processing a single rotor ranges from $13 up to more than $140 per rotor. It will depend on the size of the rotor to determine a true cost per rotor. If we receive blueprints with accurate dimensions, we can provide you with an accurate quote. We also need to know shaft sizes, as we may have tooling to hold your rotors already in stock. Processing takes 4 to 5 business days per work order.

Do you have any performance data on DB L-908 coating on superchargers?

There is a lot of performance data quoted on www.whipplesuperchargers.com website. The generation to rotors shape is actually due to our DB L-908. Although the article quotes a 5% increase in efficiency, we have seen test results above 20% efficiency increases. We can expect that you will at least have a 5% increase in efficiency, if you have a normal tolerance assembly. Virtually all of the original group of manufacturers has required us to sign a non-disclosure agreement. This precludes us from giving all the knowledge of test results that we are aware of. We are not aware of one test that of DB L-908 that has produced less than a 5% increase in efficiency.