Our Team-Oriented Approach For High Standards
Our team of over 100 staff members focus on consistent quality and exceptional customer service as your products move through our state-of-the-art coating facility. Our team leaders maintain efficient production schedules that enable employees to expertly implement processes. Our real-time barcode tracking system aids both production and scheduling with available data. In addition, all employees receive cross training and educational opportunities to help them prosper in the company which contributes to a very stable and well educated work force. Orion also has a Gainsharing program, which helps management measure several parameters - with quality being the primary focus - while rewarding our team with bonuses when they meet and exceed expectations. Our team-oriented approach has resulted in consistently high customer retention rates since we opened our doors more than 50 years ago.
SolutioneerTM Consulting Program
Orion sets itself apart from its competition with its SolutioneerTM consulting program. With over 100 years of collective experience, our SolutioneerTM consultants include chemists, production managers, engineers, and technical consultants, and other experts that help customers with their toughest coating challenges every day. We improve ROI using our SolutioneeringTM program for each one of our customers. This coating engineering specification process assures product manufacturers will save costs on materials used, product failures, warranty claims, service issues, and - most importantly - customer satisfaction.
Our customers' main point of contact is with one of our Technical Consultants. After discussing and consulting with each customer on their desired goals and our capabilities, our SolutioneerTM consultants collaborate to ensure we offer the best and most cost-efficient solutions. Along the way, we consult with customers on our available coatings, our coating applications and abilities, and any other product development testing or research needs that may arise.